Gaming is meant to be fun. But when it starts to feel out of control, it stops being enjoyable. At 24xxx, we want you to stay well, take care of your family — and enjoy gaming the way it's meant to be enjoyed.
24xxx has always been guided by one belief — gaming should be a source of enjoyment, not stress. Responsible gaming means playing in a way where you know your limits: how long to play, how much to spend, and when to stop.
Online gaming is growing rapidly in Bangladesh, with many people enjoying it from home as a form of entertainment. For a small number of people, however, gaming can gradually become a problem. 24xxx is committed to making sure that doesn't happen to anyone. That's why we treat responsible gaming not as a policy document, but as something we put into practice every day.
When gaming starts affecting your sleep, cutting into family time, or pushing you to spend beyond your means — it's no longer entertainment. At 24xxx, we're committed to keeping that line clear and offering support when you need it.
From technology to human support – your well-being is considered at every level
You decide your own daily, weekly, or monthly deposit limit. Lowering your limit takes effect immediately; increasing it requires a 72-hour waiting period. This delay is intentional — to protect you from making costly decisions in the heat of the moment.
Effective ImmediatelySet a session time limit before you start playing. When the time is up, 24xxx will automatically notify you and can close the session if needed. Step away from the screen and take regular breaks instead of playing for hours on end.
Automatic RemindersNeed to clear your head? Temporarily suspend your account for anywhere from 24 hours to six weeks. You won't be able to log in during this time. Use this feature after a big loss or when you're feeling overwhelmed.
24 hours – 6 weeksFeeling like gaming is getting out of hand? Take advantage of our account closure option, from 6 months up to permanently. During your exclusion period, you won't receive any promotional messages, and any requests to open a new account will be declined.
Permanent Options AvailableSet your own maximum stake per bet. Many people are tempted to place large bets on impulse — this feature acts as a safeguard in those moments.
Protection on Every BetIf you want to talk to someone about gaming addiction, 24xxx's trained support team is always here. No judgment — just help. That's our commitment.
Judgment-Free SupportRead through this list if you're concerned about yourself or someone close to you
Gaming is disrupting your sleep, keeping you up late staring at a screen.
Money meant for bills, household expenses, or emergencies is being spent on gaming.
You're chasing losses by playing more to recover, and losing even more in the process.
Hiding your gaming activity from family or friends.
You feel restless, irritable, or anxious when you're unable to play.
Gaming feels more important than family, friends, or work.
You've decided to stop but keep coming back, spending even more time than before.
Taking out loans or borrowing money from others to fund your gaming.
Answer these simple questions and find out for yourself
Any tool can be activated in just a few steps — no technical knowledge required.
Log in to your 24xxx account with your mobile number and password.
Click on your profile icon in the top-right corner of the screen.
Look for the "Responsible Gaming" tab in Settings.
Deposit limit, session time, or self-exclusion — activate whatever you need.
Verify the OTP. It takes effect immediately and a confirmation SMS will be sent.
Set a daily limit starting from ৳500 or any amount above. Decreases take effect immediately; increases require a 72-hour waiting period.
Most Popular ToolGet screen-time notifications at any interval from 30 minutes to 4 hours.
1 day, 3 days, 7 days, or 6 weeks — take a break for as long as you need. Marketing messages are paused during this period too.
6 months, 1 year, or permanent — once you decide, you cannot return before the period ends. Any remaining balance will be refunded.
View a full report of the time and money you've spent over the last 30 or 90 days. Stay aware of your own habits.
Follow these habits to keep gaming enjoyable every time
Before you start playing, decide how long you'll play and how much you're willing to spend.
Only play with what you can afford to lose.
Avoid playing more in an attempt to recover money you've lost.
Avoid gaming when you're drinking or tired — your judgment isn't at its best.
Don't treat gaming as a source of income — it's entertainment, not a profession.
Take a 5–10 minute break every hour, have some water, and stretch your legs.
Spend time with family, go out — enjoy life beyond gaming.
Set your gaming budget at the start of each month and keep it separate from your savings.
Enjoy your winnings — but it's best not to bet them again chasing an even bigger win.
If you feel like things are getting out of hand, don't hesitate to ask for help — it takes courage.
Questions Our Members Ask